Corporate Communication Policy

It is our top priority to protect and improve the reputation perception of our organization, which carries the responsibility of healing the world and carrying it to a healthier future with the name ‘World Medicine’, in the eyes of all internal and external stakeholders.

We ensure that all communication activities are carried out in line with the vision, mission, strategy, values and corporate identity, taking into account the values they will add to World Medicine. We analyze the world and national agenda, developments in the sector and coordinate World Medicine’s communication activities accordingly.

As World Medicine our aim is to create and maintain an environment of trust and ethical behavior. Therefore, we always avoid misleading and false messages and creating false expectations.

We adopt a strategic communication management approach in promoting World Medicine’s corporate culture and corporate activities aimed at protecting human health, developing a culture of cooperation and solidarity for a healthier world in all areas, and carrying out information flow to our social stakeholders.

We observe the principles of fair, respectful, open and accurate communication in all communication channels, and we act with a planning that aligns the different disciplines of communication (PR, advertising, digital and social media management, etc.) in line with an umbrella strategy and related common goals.

We effectively use all kinds of written, visual and digital mass media in order to keep communication with our social stakeholders at the highest level, to inform the public about our activities, events and field of work, and to increase awareness and sensitivity.

We develop positive relationships with all our stakeholders. In order to protect and improve World Medicine’s corporate reputation and manage it in accordance with its business objectives and social responsibilities, we keep communication channels open and provide accurate and precise information with promptness, courtesy, honesty and respect.

We carry out all our communication activities in accordance with the laws, especially the Constitution of the Republic of Türkiye, the legislation determined by the Ministry of Health of Türkiye and the sector-specific regulations we are affiliated with.

We conduct our work based on the principle of diversity and inclusion, without discrimination based on gender, religion, sect, race, marital status, political opinion, disability status, social class difference, philosophical belief and similar, visible or invisible reasons.

During international communication activities, we respect the local and cultural understandings of local communities.

We respect intellectual property rights and comply with copyrights when using information and documents produced by other persons, institutions and organizations within the scope of our activities.

We embrace the right to privacy. Within the scope of the Personal Data Protection Policy, we ensure the protection of personal information of all stakeholders in communication activities.

In all media and channels we use as part of our communication activities, we take care to avoid language and forms of expression that may damage the reputation of World Medicine; at the same time, we refrain from using discourse and visuals that offend individuals and institutions, and from behaviors such as accusations or targeting.

All of World Medicine’s messages to the public are unified in speech and voice. While the style and tone of statements may vary for different target audiences, the content is always the same. Accordingly, we oversee management in a way to have a common communication tone, language and message integrity.

In our relations with the public and the media, we accept national/international media and media organizations trying to inform the public. We respect the freedom of the media to receive news and inform the public and inform all media organizations about our work.

We attach importance to effective communication and cooperation within the organization. We listen to all units, analyze their demands correctly and find solutions together.

We believe in the importance of internal communication, we prepare motivating and sharing projects and develop practices.

We ensure the organization of events that will represent World Medicine at the highest level and in the most effective way in all areas, and we prioritize the representation and reputation of World Medicine above all else in the events we participate in.

In our activities, collaborations, sponsorships and social responsibility projects, we consider the benefits of all of our stakeholders, especially the public, and act with a high sense of responsibility. In order to promote the existence of the organization, we share all our activities with the public through continuous, honest, sincere and widespread communication channels, on the worldmedicine.com.tr website and through our social media accounts.

INTEGRATED MANAGEMENT SYSTEM POLICY

As a requirement of fulfilling the GMP and certified management systems requirements carried out by World Medicine, in Turkey and in all countries where it operates;in addition to legal requirements, within the framework of national and international current quality systems, with sustainable quality targets, we develop, produce and offer to the market impeccable, effective and reliable products by following the innovations in the sector.

Senior management encourages the participation of its employees in GMP and certified quality systems implemented within World Medicine.

Every employee of World Medicine knows that they are responsible for ensuring product quality, patient and consumer safety and satisfaction, and within the framework of these purposes, they continue to work in accordance with the cGMP and certified management systems requirements and the context of the organization.

We fulfill the requirements of our GMP and certificated management systems, which are implemented as an indicator of our commitment to quality.

From the procurement process of materials to product development, from production processes to marketing and sales and after-sales processes, we carry out all our operations with this understanding.

To meet customer expectations and needs accurately and on time by carrying out our work within the scope of ISO 17025 with competent and expert laboratory personnel; we aim to ensure customer satisfaction by adhering to the principles of impartiality, independence, equality, confidentiality and protection of property rights in the services we provide to our customers.

Aware of the importance of all resources we have, such as people, suppliers, machinery, infrastructure, laboratories, environmental conditions, materials and finance, we use these resources efficiently and effectively and aim to develop the knowledge, skills and competence of our personnel.

In addition to using natural resources and energy resources effectively and efficiently with the life cycle approach, we carry out studies to prevent environmental pollution under controlling the environmental dimensions resulting from our activities.

Within the scope of Occupational Health and Safety, in order to create a safe working environment within our company, to eliminate dangerous situations and behaviors and to prevent work accidents, occupational diseases and health deteriorations that may occur during our activities; our main priority is to determine and implement measures with our proactive approach.

As World Medicine, we ensure that the performance of GMP and all applied management systems are monitored by internal and external audits, and we aim to continuously improve them by reviewing them regularly.

INFORMATION SECURITY POLICY

World Medicine aims to provide information security and service continuity with the objective of being a leading company in the all sector in which it carries on its activities. In this regard, it has started to implement the requirements of ISO 27001 Information Security Management System, which is an international standard, being aware of its responsibility to fully comply with the law and legislation, with the contracts it has made with the relevant parties within the framework of quality and continuous service understanding.

As World Medicine, our main objectives of Information Security are;

1. To manage risk analysis processes by addressing risks and opportunities within the scope of information security,
2. To ensure the confidentiality, integrity and accessibility of all information assets,
3. To comply with the law, all legal regulations and contracts with third parties within the scope of information security,
4. To take the necessary measures to ensure business continuity,
5. To make the system work within the targeted time in case of any interruption,
6. To create Information Security awareness through regular training programs, thus to reduce information security breach incidents and to minimize possible damages by intervening in a coordinated manner in case of occurrence,
7. To ensure the continuous improvement of the Information Security Management System, In addition to improving the reputation of our institution, we aim to protect our reputation and brand value in the eyes of our employees, customers, suppliers and the public.

World Medicine Top Management undertakes to do what is necessary for the realization, operation, monitoring, review, maintenance and improvement of information security.

ENERGY MANAGEMENT SYSTEM POLICY

At World Medicine, we are committed to continuously improving our energy performance across all activities, using resources efficiently, and managing energy consumption effectively. Recognizing that sustainability is achieved through a sustainable environment and the efficient use of resources, we aim to optimize our energy consumption with a proactive approach, implement our Energy Management System, and drive ongoing improvement in our processes.

World Medicine’s top management encourages employee participation in all management systems. In this context, we sustain and improve the Energy Management System through risk-based approaches and training, building strong awareness among our employees.

In line with these goals, principles, and priorities, we commit to:

1. Supporting a culture of sustainability with measurable energy efficiency targets and increasing employee awareness and engagement,
2. Complying with applicable legal and other requirements related to energy use, consumption, and efficiency,
3. Considering energy performance and efficiency in the procurement of equipment and services,
4. Designing and implementing energy efficiency projects that deliver measurable savings,
5. Combating climate change by increasing the share of renewable energy in our consumption and reducing our carbon emissions,
6. Providing the necessary resources to implement, maintain, and continually improve the Energy Management System.
7. Through these commitments, we strive to enhance operational performance, reduce environmental impact, and contribute to a more sustainable future.

Supply Chain Policy

As World Medicine Group of Companies, we work to leave a healthy and happy world to new generations by placing the sustainability approach at the center of our way of doing business. We adopt a perspective that is not only limited to our own operations but also includes our suppliers. A production that respects the environment, employees and society is very important to us and we encourage our suppliers to develop a similar approach.

The Supply Chain Policy defines the environmental, social and ethical responsibilities we expect all of our global suppliers of goods and services to the World Medicine Group to comply with. We expect our suppliers to comply with the policy and communicate the policy to their employees and their supply chains. All our global supplier contracts include the policy and we select our suppliers from organizations that comply with the policy.

We respect and support international human rights principles, including the International Labor Organization (ILO) Conventions, the United Nations Global Compact, the United Nations Convention on the Rights of the Child and national laws.

Child Labor

As World Medicine, we are sensitive about child labor and expect the same sensitivity from all suppliers. Our suppliers must comply with the legal minimum age limit and must not employ workers under the age of 15 (14 in some developing countries) within the scope specified in Article 138 of the International Labor Organization Convention. Young workers over the minimum age must be protected from any factors that may harm their social, physical and emotional development and health in the work environment, and their education must not be hindered. Forced Labor Employment must be on a voluntary basis. We expect our suppliers not to use forced labour, physical, sexual, psychological or verbal abuse under any circumstances, and not to engage in illegal practices such as withholding original identity documents.

Fair and Equal Treatment

As World Medicine; We aim to work with suppliers who value and respect their employees, do not tolerate any form of harassment and mistreatment, and provide equal opportunities to their employees.

We expect our suppliers not to discriminate in recruitment and work environment based on gender, ethnicity, religion, race, nationality, age, physical capacity, pregnancy, marital status, sexual orientation, union membership, political opinion and similar issues.

Right to Organize and Collective Bargaining

The right of all employees to organize and bargain collectively within the framework of legal regulations must be respected. There should be no pressure or discrimination on employees who exercise their right to organize and collective bargaining.

Working Hours and Wages

All employees must have a legal work permit and be under contract. A fair wage should be paid, at least at the minimum wage level; Payments must be regular and on time. There should be no discrimination in remuneration. Legal leave, compensation, overtime pay and all other benefits must be provided within the framework of legal requirements. Working hours and overtime must comply with laws and industry standards.

Safe and Clean Work Environment

World Medicine suppliers are responsible for providing their employees with a safe, healthy and hygienic working environment. In order to prevent work-related accidents and diseases and minimize risks, it is necessary to carry out necessary checks and maintenance, follow safety procedures and provide protective equipment. In this context, necessary occupational health and safety training should be given; Training, accidents and precautions taken against them should be recorded. Applications must comply with applicable national laws and regulations.

Environmental Protection

We expect World Medicine suppliers to comply with all relevant environmental laws and regulations. Necessary environmental permits must be obtained and compliance with the law must be ensured. Suppliers should work to minimize their consumption, carbon and air emissions, natural resource use and waste. Storage, transportation and use of chemicals must comply with the rules so as not to harm the environment. Disposal of waste and discharge of wastewater must be carried out within the framework of environmental obligations and limits. The environmental impacts of the activities to be carried out should be taken into consideration in decision-making processes.

Sufficiency

In customer and supplier selection, attention is paid to ensure that the relevant parties have a positive history in this field, as well as financial performance, experience, technical and logistics competence criteria. In customer selection, attention is paid to the customers' attitudes and behaviors towards their suppliers. The customer's reputation and ethical values are important. The same applies to supplier selection. Objective criteria are taken as basis in evaluations of relevant parties that we work with or will work with.

Security

Information requiring commercial confidentiality is protected. The information of the parties will not be transferred to third parties without consent or without notice. Suppliers must protect World Medicine's confidential information. Suppliers who access confidential information due to business relationships cannot share this information with anyone without the permission of World Medicine. If the supplier sees an error in World Medicine's permitted information, he/she must contact World Medicine and refrain from using this information.

Quality

Products and services must comply with the quality standards prescribed by relevant laws. GMP, ISO and all quality standards that we are obliged to implement must be observed.

Ethical Principles

We expect World Medicine suppliers to comply with all laws and regulations to which they are subject and to keep their records transparent and up-to-date to prove compliance with relevant regulations.

We expect World Medicine Suppliers not to tolerate any form of corruption or bribery; One should not give or receive bribes and/or gifts for the purpose of gaining benefit or facilitating business. It must establish the necessary mechanisms and policies to combat corruption and bribery. It must avoid situations that may create a conflict of interest and protect the intellectual property rights of its business partners.

Digital Transformation Policy

World Medicine aims to provide service continuity for digital transformation processes with the aim of being the leading company in all sectors in which it operates.

Within the framework of quality and continuous service approach, digitalization projects are selected in accordance with international guidelines and subjected to validation processes.

As World Medicine, our main goals of Digital Transformation are:

1. Handling and evaluating requests from departments within the scope of Digital Transformation;
2. Submitting the approved requests from the departments to the senior management within the scope of Digital Transformation;
3. To support the digitization of processes in all departments;
4. To ensure continuous improvement in digital transformation processes;
5. Accessing data quickly, reducing variations and eliminating personnel-related errors;

World Medicine Senior Management undertakes to do what is necessary for the realization, operation, monitoring, review, maintenance and improvement of digitalization processes.

Human Resources Policy

World Medicine is an organization that has identified “human resources” as an indispensable element in its development, providing equal opportunities to all its employees, supporting individuals in their self-development within a professional work environment, and offering career opportunities.

World Medicine has adopted investing in people as one of its fundamental principles. The quality and educated workforce lie behind its success.

It is aware that creating opportunities and providing support for its employees is the most important key to achieving its vision.

Our “World Medicine Human Resources Policy,” developed within the framework of our objectives, is based on the following principles:

1. To ensure development by creating a professional employee team that is well-educated, open to development and innovation, creative, diligent, dynamic, prone to teamwork, and compatible with the company’s corporate culture.
2. To maintain high employee motivation and satisfaction.
3. To strengthen their loyalty to the institution and ensure productive work.
4. To prepare an environment for sharing all kinds of opinions and ideas by using necessary communication resources in accordance with the principle of transparency.
5. To provide the necessary environment and opportunities for employees to develop themselves and unleash their potential.
6. To highlight employees who make a difference by rewarding effort and contribution.
7. To conduct objective evaluations.

Quality Risk Management Policy

In order to survive and fulfill its responsibilities to its internal and external stakeholders, World Medicine attaches importance to identifying and effectively managing strategic, operational, financial, and corporate risks that may pose a threat to its existence. World Medicine has adopted a risk management system that prioritizes the protection of its values.

All employees have primary responsibility for identifying, measuring, and managing the risks and opportunities associated with the processes they own. World Medicine is committed to applying risk management to all activities throughout the product lifecycle for decision-making at all levels.

World Medicine adopts a proactive approach to identify potential hazards and the risks that may arise upon exposure to these hazards, in order to increase effectiveness and efficiency. It determines appropriate measures by improving processes and systems to reduce and control the identified risks.

World Medicine provides the necessary resources to develop and disseminate risk management processes and to ensure staff awareness.

This policy provides guidance for managing risks and making the best use of opportunities, covering all management systems in place at World Medicine.